There are two ways to get help in using the ePro system:
- Contact the Customer Service Help Desk from 7am to 5pm at extension 6400
- Send email to ProcurementHelp@lbl.gov.
When asking for assistance, please provide the following information:
What were you working on in the system?
What is the nature of the problem or the error message?
Do you have a screen shot of the error?
Can you duplicate the problem?