There are three ways to get help in using the ePro system:
- Contact the PRP Help desk from 8am to 5pm at extension 7774 (PRPHelp)
- Enter your problem at: http://www.lbl.gov/cs/help/helpform.html
(click the "ISS Applications" button on this page)
- Send email to PRP@lbl.gov.
When asking for assistance, please provide the following information:
- What were you working on in the system?
- What is the nature of the problem or the error message?
- Do you have a screen shot of the error?
Can you duplicate the problem?
eProcurement Support Team: