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  PROCEDURES FOR SECURING SYSTEMS  
How to Remove Marketscore Spyware  
How do I remove MarketScore.com software from my computer?

You must perform all of the following steps to completely remove the MarketScore.com software from your computer. These instructions apply to Windows XP, but most likely will work for older, unsupported versions of the Windows as well.
  • Remove Marketscore software using the Add/Remove Programs Control Panel.
  • Instructions for Uninstalling MarketScore or Netsetter Manually
  • Remove Marketscore program files from your hard drive.
  • Install and Run Spybot Search and Destroy.
  • Remove the MarketScore and Netsetter certificates from your browser.
  • Change the passwords you use for websites.
  • If you have any questions...

You must complete all instructions included on this page!! It is also imperitive that you change all passwords that you use to access websites after you have uninstalled the software.

Remove Marketscore (or Netsetter) software using the Add/Remove Programs Control Panel.
  1. Select "Control Panels" from the Windows "Start" menu.

  2. Double-click on "Add or Remove Programs" to open the Add or Remove Programs control panel.

    A list of programs installed on your computer is displayed.

  3. Find "Marketscore" or "Netsetter" in the list of programs, and click on it.

    IMPORTANT!!! If MarketScore (or Netsetter) is not listed, following the instructions for uninstalling MarketScore or Netsetter manually.

  4. Click on the "Remove" button for the Marketscore program item.

    Windows will run the uninstaller. This will disable the software, but will not remove it from your computer.

  5. When the uninstaller is finished, restart the computer normally and proceed to the next step, Remove Marketscore program files from your hard drive.

Instructions for Uninstalling MarketScore or Netsetter Manually

IMPORTANT: You must perform these steps if MarketScore or Netsetter was not listed in the Add/Remove Programs Control Panel. However, if the software was listed and you uninstalled it, you do not need to complete these steps, but you must still continue on to Remove Marketscore program files from your hard drive.
  1. From the Windows Start menu, select "Run..."

    The "Run" dialog box is displayed.

  2. In the "Open:" text box, type "cmd" (without the quotes) and then click the OK button.

    A window with a command-line interface is displayed.

  3. At the command line prompt, type the following:

    cd %SystemRoot%\system32

  4. Type each of the following commands at the command prompt (most likely, only one of the commands will actually uninstall the software while the other two will return errors stating that the file was not found).

    nscheck /uninstall

    ossproxy -bootremove -uninst:RelevantKnowledge

    mksc -bootremove -uninst:RelevantKnowledge

  5. Type "exit" (without the quotes) to close the command window.

  6. Restart the computer normally and proceed to the next step, Remove Marketscore program files from your hard drive.
Remove Marketscore program files from your hard drive

IMPORTANT!!!! Do not complete these steps until you have completed the steps above under Remove Marketscore software using the Add/Remove Programs Control Panel. If you perform any of the following steps without first uninstalling the software through the Control Panel, your network connection will not work.
  1. From the Windows Start menu, select "Run..."

    The "Run" dialog box is displayed.

  2. In the "Open:" text box, type "cmd" (without the quotes) and then click the OK button.

    A window with a command-line interface is displayed.

  3. At the command line prompt, type the following:

    cd %SystemRoot%\system32

  4. Type each of the following commands at the command prompt (most likely, only some of these commands will delete files while the others will return errors stating that the file was not found).

    del ossproxy.exe
    del osmim.dll
    del okshook.dll
    del osconfig.dll
    del csloa.dll
    del nsconfig.dll
    del nsconfig.dll
    del nsconfig.inf
    del cusnns.bak
    del csloa.dl_
    del nscheck.exe
    del nscheck.lgc

  5. Type "exit" (without the quotes) to close the command window.

  6. The program files are now removed from your computer. Proceed to the next step.
Install and Run Spybot Search and Destroy
  1. Click on the link below to download Spybot Search and Destroy to your computer:

    Download Spybot Search & Destroy

  2. Double-click on the file you downloaded in step 1 to run the installer. Follow the instructions provided by the installer, and proceed to the next step once Spybot has been installed on your computer.

  3. Launch Spybot Search & Destroy from the Windows Start menu.

    A warning will be displayed. Click on OK to dismiss the warning.

  4. On the main Spybot window, click on the "Check for Problems" button.

    Spybot will check your computer for Marketscore software as well as any other software that is known to cause problems or security risks. This may take several minutes!

    When Spybot is finished checking your computer, a window like the one below will be displayed, although there will most likely be many other things listed along with the "Marketscore" entry.

  5. Make sure that all of the entries under "Marketscore" are checked. You might want to leave the other items listed checked as well, so that they will be removed by Spybot, but if you don't have time to evaluate each entry to make sure you want to get rid of them, make sure that at least the "Marketscore" entries are checked.

  6. Click on the "Fix selected problems" to remove the Marketscore program information (along with any other items you had checked).

  7. When Spybot is finished, close Spybot and proceed to the next step.
Remove the MarketScore and NetSetter certificates

When installed, MarketScore installs certificates so that your browser can access the proxy servers without alerting you each time. To uninstall the certificates, follow the instructions below appropriate to the browser that you use:

Internet Explorer
  1. Launch your Internet Explorer browser.

  2. Select "Internet Options..." from the Tools menu.

    The Internet Options dialog box is displayed.

  3. Click on the Content tab.

  4. Click on the Certificates button

    The Certificates dialog box is displayed.

  5. Click on the "Trusted Root Certification Authorities" tab.

  6. Find the "MarketScore" and "Netsetter" certificates in the list. For each certificate, click on the certificate, then click on the "Remove" button.

  7. Close all dialog boxes by clicking on OK.

Netscape Navigator or Mozilla
  1. Launch your Netscape or Mozilla browser.

  2. Select Preferences from the Edit menu.

    The Preferences dialog box is displayed.

  3. Expand the "Privacy and Security" item in the list on the left side of the dialog box, then click on Certificates.

  4. Click on the "Manage Certificates" button.

    The Certificate Manager dialog box is displayed.

  5. Click on the "Authorities" tab.

  6. Find the "MarketScore" and "Netsetter" certificates in the list. For each certificate, click on the certificate, then click on the "Delete" button.

  7. Close all dialog boxes by clicking on OK.

Change the passwords you use for websites

While you were running MarketScore, any passwords that you used to access websites were captured by the software and stored as part of the data that they collect. It is imperitive that you change your website passwords, after you have uninstalled the MarketScore.com software!!!

If you have any questions...

If you have any problems with these instructions, or if you have any questions or comments, please contact the help desk at x4357.

 
 

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