Help Request
Service Requests
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Frequently Asked Questions (FAQ)
User Services
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IT Division Suggestion Box
Submit a Web Help Request
( or call us at 510-486-4357 - xHELP )
Instructions:
1. Enter the Employee Id of the person needing help
2. Select the Work Type that best matches your request
3. Click the "Next" button
Employee Id:
Work Type:
-Select one-
Account Management
Workstation support (hardware or software)
Server support (hardware or software)
Collaboration Software (Calendar, eMail, eRoom)
Business System (Timekeeping, financial, budget, HR, etc)
Scientific/Engineering System (CAD/CAM, matlab, labview, etc)
Software Purchasing
Network
Security
Other
Problem Severity:
Routine request
Work is impacted
Urgent - unable to work
A confirmation email will be sent to you with the ticket number for reference
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IT User Support