February, 2004 CCS News: Telephone Service Center's Questions of the Month

February, 2004

Telephone Service Center's Questions of the Month

Q: How do I receive a fax message in my voice mailbox?

A: To set up a personal fax number:

press 1 6 to select Custom Options
press 9 to select Fax Options
press 1 to select Personal Fax Number (Note 1)
enter the 4 digit fax number and press # (Note 2)

Note 1: If a personal fax number is currently defined, the system states the number. Press * to erase or # to retain the current number.
Note 2: If you are entering an external fax number, dial 9 plus the telephone number.

Q: How do I remove a fax message from my voice mailbox?

A: To delete a fax message:

access your voice mailbox
press 5 at the “Ready” prompt to listen to a message
press 3 to delete (Once fax has been delivered)
hang up

Q: Who can I contact when I am having problems with fax messaging?

A: Contact the Telephone Service Center at tsc@lbl.gov or call x7997.

Q: When isn't a toll-free (800 or 888) call free?

A: When the call is placed on a cellular phone. There is no charge for long distance, but you will be charged for airtime. Whenever possible please use a landline to place the toll-free call.