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Service Level Agreements Can Keep Computers Up to Speed

Beginning Oct. 1, the Mac/PC Support Group will offer dedicated desktop support at a fixed cost to Lab groups of five or more computer users. This service will be provided through service level agreements, or SLAs. The SLA will entitle users to regular preventative maintenance service, which includes upgrading operating systems and loading security patches and service pack updates for Lab-standard software, but would not provide new versions of software.
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IMAP4 Users: Thanks, and Please Keep Up the Good Work

Since the Computing Infrastructure Technology Group (CITG) began publicizing the importance of limiting the amount of email stored on the central IMAP server, the amount of stored mail has decreased by 50 gigabytes, a whopping 30 percent reduction! Also in that time, the number of users with more than 100 megabytes (MB) of mail on the server has decreased from 431 to 222. The percentage of mail stored in Trash folders (which still counts as stored mail) has dropped from 28 percent to 16 percent.
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Thinking of Buying New PCs in FY00? Order Now to Avoid the Rush

Many Lab organizations wait until the tail end of the fiscal year to make certain purchases, and this is especially true for desktop computers. Since each Micron PC purchase through the Lab's Basic Ordering Agreement is delivered to the Mac/PC Support Group for software loading and configuration, waiting until the final days of the fiscal year (which ends Sept. 30) to make a purchase can result in orders taking longer to arrive on the desktop. If you plan to buy new computers, placing your order now will help the Mac/PC Support Group better manage their workload - and get the computer out to you sooner.


Tip of the Month - Synching your Palm with Netscape Calendar

If you use a Palm computer (up to version III), you can synch your data with the Lab's Netscape Calendar application. And the Computing Infrastructure Technology Group is now testing a new version of Calendar that will allow users of Palm V and Palm V11 PDAs to synch with the application. See the calendar synch Web page for more information.
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Users of UNIX Servers ux5, ux8 Will Need to Use SSH for Logging In


Lab employees who log into central UNIX servers ux5 and ux8, used primarily for publishing Web pages, will no longer be able to log in using the "telnet" application. Beginning Friday, Sept. 1, access will be allowed only using the more secure SSH application. Users can still use their same logins and passwords. The changes won't affect those employees who use the FTP (file transfer protocol) to update Web pages.
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New Computer Protection Web Pages Offer News, Tools, Advice on Security

The Lab's Computer Protection Program has redesigned its Web site to make it easier for employees to find people, resources and news about computer security at the Lab. From anti-virus software to instructions for reporting computer security emergencies, the new pages are a comprehensive source for cybersecurity. The site also outlines the Lab's computer use policies, so employees can quickly find out what constitutes appropriate use of Lab computing and networking resources.


Computer Support Staff Seeking Input on Printer Support Options at the Lab

The Computing Infrastructure Support Department is considering new ways to improve the level of printer support at the Lab and would like to hear from employees on the subject. Several considerations are driving this move.
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Meet Greg Balin, New Manager of Production UNIX Systems

Greg Balin is the leader of the Computing Infrastructure Support Department's new Production Support Group. The group will provide operational support for the UNIX servers in the Lab's production computing infrastructure. These servers support such services as UNIX email and calendaring, the directory service, payroll, financial applications and time reporting.
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