New Computing Support Website is Gateway to Getting Help
The Computing Infrastructure Support (CIS) Department — the folks who provide
support from the Help Desk to technical repairs — has a new web site offering
Lab computer users information on topics ranging from email to Novell servers
to backups to getting help for Mac, PC and UNIX machines.
Go to Article.
New Survey to Gauge Satisfaction with Computer Support at Lab
The Computing Infrastructure Support Department has launched a new service to
measure employee satisfaction with computer support efforts at the Lab.
Although administered through the Help Desk, the survey seeks employee input
on all aspects of computer support, from contacting the Help Desk to receiving
technical support.
Go to Article.
When Is a Virus Not a Virus?
When It's a Hoax!
You may have seen them — dire warnings in email messages about this new virus
or that one which will destroy all the data in your computer, melt your disk
drive and perhaps cancel all your credit cards. The Budweiser virus came
camouflaged as a cool screen saver, one warned. Another promised "GET MORE
MONEY." Happily, according to Jim Rothfuss, the Lab’s Computer Protection
Program Manager, nearly every one of these doom-and-gloom messages is a hoax.
Go to Article.
Attention All Linux Users: Help for Securing System is Available
If you have a PC running the Linux operating system, you are a target for
malicious hackers. If improperly configured, your system might be compromised
and stripped of valuable data, or worse, used as a stepping stone for attacks
against other systems. Last month, a Linux user here at the Lab lost
significant data because of a malicious hacker who exploited Linux
vulnerabilities to break in and destroy data.
Go to Article.
New Macintosh Operating System Powerful, but Sensitive
Apple’s new operating system (OS) for the Macintosh, OS 8.5.1, has been
released and offers much faster networking capability, powerful new search
features and other features. However, to run at optimal speed and to avoid
system crashes, the new OS needs to have a "clean install," which means
removing and reinstalling most other applications.
Go to Article.
Lab Gives Old Blue the Heave-Ho
This IBM mainframe computer which had been running all of the Lab’s administrative applications is on its way out, thanks to server technology.
Go to Photo.
Videos of Internet Security Classes Available for Loan
If you missed the "Connecting to the Internet Securely: NT Focus" class
presented at the Lab in November by DOE's Computer Incident Advisory
Capability, you can still get the information.
Go to Article.
Berkeley Lab Computing News Here to Help Desktop System Users
Berkeley Lab Computing News is a monthly electronic newsletter designed to
give Lab computer users more information about their desktop systems.
Computing News is produced by the Lab’s Information and Computing Sciences
Division, which is responsible for computer infrastructure support, computer
protection and Lab-wide information systems and support.
Go to Article.
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