User Support Department
Information Technology Division
User Support Department
Mac/Windows Support
Mission Statement
The Mac/PC Support Group provides Mac and Windows technical support to scientific and administrative customers at Lawrence Berkeley National Laboratory. MPSG is the IT Divisions primary customer representative for Windows and Mac systems. Staff members are responsible for working with customers to plan and implement an appropriate computing infrastructure, including equipment selection, acquisition, deployment, modernization and maintenance. This involves working with a variety of desktop and workgroup server operating systems and office productivity software as well as more specialized hardware and software used for data acquisition and analysis in laboratory environments.
Major Services/Capabilities
- Planning and Coordination of projects related to workgroup computing
- Installation and upgrades of desktop, laptop, and workgroup servers
- Deployment and Management of File and Print Services
- Development and Installation of the LBNL standard software suite
- Evaluation and selection of recommended desktop and laptop systems
- Cyber Security Support (antivirus, antispyware, patch management, firewall)
- Site (or bulk) licenses for selected products (Symantec Antivirus, for example)
- Computer Training Room Rental and coordination (90-26)
- Management of printer repair contracts
Business Options
MPSG has a small Time and Material "event driven" business that is supported by approximately 2 FTE. This is much reduced from past years and may at some point be discontinued due to economic reasons.
Most of the staff is matrixed to departments and/or divisions at LBNL. These groups commit funds to long term support arrangements with the IT Division and, as such, are our primary priority for support.
