User Support Department

• User Support Home
• Help Requests
• Account Management
• Buying a Computer
• Training
• Division Services
• IT Server Status
• Major Initiatives
• User Groups
• Help Desk
• Unix Support
• Mac/Windows Support

 

Information Technology Division

• Information Technology
• Institutional Systems
• Infrastructure

 

User Support Department

Novell Server Services

• To report a problem with a Novell server please visit the Help Desk or send mail to  novell@lbl.gov.
• Check the status of backups on your Novell server. 
• Learn about current Novell infrastructure projects. 

Novell Service Level Agreements

The CIS Department offers Server Maintenance for Novell Servers under a Service Level Agreement. Some of the services offered include:

• Distributed Printing Services 
• Shared Disk Storage 
• Floor Space in a Strategic Server Computer Room 
• Operating System (i.e. sys volume)  Backup 
• UPS Power 
• NDS / Domain Configuration 
• OS Upgrades / Patches 
• Troubleshooting NOS and Hardware Problems 
• Disaster Recovery 
• Scheduled Off hour Maintenance 
• Specification and acquisition assistance when obtaining new hardware.