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February 2006

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CompNews Renamed to IT News

Computing and Communications Services News has gotten a face-lift and a new name. Please welcome, IT News. Send email and let us know how we can make this monthly newsletter more useful for you!

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Prevent Misdials of Emergency Phone Service

When you dial emergency numbers (7911, 911, or 9911), the Lab's phone alert system, "Enhanced 911," is activated. This service provides emergency personnel with employees’ exact locations. If you misdial 911 (e.g. dialing 9 + 1 + area code), stay on the line and tell the dispatcher that it is not an emergency. If you hang up, the dispatcher is required to call you back to verify an emergency. If you cannot be reached, emergency personnel will be sent to your location. Please prevent non-emergency calls that may delay response time to a real emergency.

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BLIS Portal Updated

A number of new functionalities have been added to the Berkeley Lab Information Systems (BLIS) portal. The “My Work Queue” channel now includes timekeeping alerts from LETS that tell employees when to enter their time, and notify approvers of which reporting employees have released their time. The channel also notifies staff of the status of their purchase requisitions. Stay tuned — the BLIS portal is being redesigned. Please email any suggestions.


Instant Audio Conference Service

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The IT Division now offers a new audio conference service that allows more scheduling flexibility at a 70 percent lower rate per minute. This service provides users with a meeting number that's available 24/7. Users no longer need to notify IT to set up ongoing conferences. U.S. callers are given a toll-free number and international callers receive a toll number. Standard rates are $0.07/minute/caller for toll-free usage, $0.06/minute/caller for toll usage with a one-time $25 setup fee. For details, go here.

Protecting Your Computer

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Watch Out for Social Engineering Scams

Cyber threats that utilize “social engineering” rely on human interaction to distribute malicious code and/or gather information. Social engineering thrives on human curiosity and helpfulness.

The Computer Protection Program (CPP) offers these tips:


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Monthly Virus Update: More Than 52,000 Worms Destroyed

The Lab's virus wall continues to guard LBNL systems against worm and virus infections. Last month it detected and destroyed 52,589 of worms and viruses, almost all of which targeted Windows systems. In contrast, the number in December was a holiday surge of 153,507.

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