Based on Lab desktop telephone bills from August to October 2005, IT will begin requiring selected users to validate their outgoing calls starting November 1. Two percent of LBNL telephones will be randomly selected to validate an itemized phone bill, and indicate any non-business calling. Reimbursement for these calls will be required if it reaches a designated threshold. After November 1, desktop validation will be ongoing using the most recent quarterly phone bills. Read more.
The IT Division (IT) is engaged in a number of initiatives to help reduce the cost of workstation acquisition and support for our customers. Many of these efforts involve Windows workstations and include:
BLIS Portal Adds New Features
Berkeley Lab Information Systems (BLIS) portal recently added new features. The web portal now offers single sign-on access to HR Self Service. In addition, users can now store an unlimited number of bookmarks and sort them. Previously, BLIS timed out after four hours without any notice, but now a pop-up screen will appear reminding users that their session is about to expire. Stay tuned for more improvements.
IT will end support for IPX/DECnet/Appletalk, three old legacy network protocols still in use at Berkeley Lab, on December 31, 2005—long after the companies that invented them have stopped using them. LBNL follows SLAC, Stanford, UC Berkeley and other institutions that have transitioned out of these old technologies several years ago. Phasing out these legacy protocols will decrease desktop support costs, and increase IT's flexibility in selecting networking infrastructure equipment in the future. Read more.
ITís Telephone Services Switches to Do-It-Yourself Updates
If your project ID number for desktop phones should change, you can now update that information yourself on the Service Account Management (SAM) database, which is now available through IT’s Telephone Services. Effective September 1, IT will no longer be accepting project ID changes via email. If you have any questions, call Telephone Services at x7997.
Disk Drive Recovery
Do you think your hard drive has crashed? IT may still be able to recover your data. IT has had good success in recovering crashed disks with On-Track, a data recovery firm. Note: just because a system will not boot, does not mean the disk has been damaged. Consult your technical support person prior to using a data recovery service. To issue a procurement order for recovery, go here.
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