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CompUSA Chosen as New Vendor to Provide Computer Classes for Lab EmployeesAfter reviewing proposals from three vendors to provide Lab employees with computer training courses, the Computing Infrastructure Support (CIS) Department has selected CompUSA to present the courses. In addition to the new vendor, the class registration process will also be changing. Effective Wednesday, April 10, class registration will be done via the Employee Self Service website at https://hris.lbl.gov/.
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April 24 Talk, Demonstration to Focus on Laptops, ProjectorsOn Wednesday, April 24, the Computing Infrastructure Support (CIS) Department will host special presentations and displays of hardware for making computer-based presentations. Details are still being sorted out, but the tentative lineup includes Dell laptop computers and several projectors in different price and performance categories. (Dell laptops are recommended by CIS and can be easily purchased under the Lab's Basic Ordering Agreement with the manufacturer.)
The event will be held from 11 a.m. to 2 p.m. in Perseverance Hall, with
presentations to be given starting at noon. In addition to the hardware
displays, CIS staff will be on hand to talk about their services. The
session is open to all interested employees and refreshments will be served.
See the next issue of Computing News for more information.
Tip of the Month: Help Desk No Longer Requesting Account Number to Open Help RequestThe computer support Help Desk will no longer request a Project ID number when employees are calling for assistance or filling out the Web-based help request form. Although most calls were handled at no charge to the caller, many employees didn't like having to provide the number up front. Now, the Help Desk staff will only request a Project ID number when problems are so extensive that a Time and Materials charge must be assessed to resolve them.
LBLnet to Upgrade Lab-Wide DHCP ServiceIf you work with a computer here at the Lab, the Dynamic Host Configuration Protocol (DHCP) has probably saved you time and frustration. DHCP service, which is provided by LBLnet, allows laptops and desktops to obtain network configuration information automatically as they boot. This service means employees don't have to configure their PCs for a specific IP address and can move computers around the Lab without having to reconfigure them to get Internet access.
During the week of April 22, LBLnet will begin migrating from a Windows- to a Unix-based DHCP server and implementing Dynamic DNS. This new system offers several advantages, especially to users who run MacOS, Linux, or other non-Windows operating systems. After the transition, "reverse lookups" will function properly for every computer receiving a DHCP lease.
The schedule for migration will be publicized by April 8 at LBLnet's website: http://www-lblnet.lbl.gov, under the heading "Current Project Schedules."
For information about this project, please call X4559.
Laboratory Telephone System Upgrade Phasing In New Telephones
Telephone Services is upgrading the Laboratory's current telephone system.
The current telephone system was installed in 1988 and is nearing the
end of its life cycle. Other than finding new telephones on their desks,
users will notice few changes. All features on the new telephone will
work the same as on the old one. Also, voice mail is unaffected by the
Separating Hype from Reality: LBLnet Services Group Discusses Wireless
The LBLnet Services Group in the Networking and Telecommunications Department
(NTD) has been investigating issues related to deploying wireless technology
throughout the Lab and has found that wireless may not quite be living up
to the marketing hype. Among the factors to be considered are security,
ease of use, system maintenance and quality of connectivity.
|Computing News is maintained by Jon Bashor.|