CIS Help
Request Form

Dell Announces Recall of Batteries in Some Latitude and Inspiron Notebook Computers

The following announcement has been distributed by Dell Computer Corp. regarding a recall on notebook batteries with instructions on how to determine if your battery is defective as well as return procedures. If you determine that your battery is covered under the recall and arrange for its safe return to Dell, you will be eligible to receive a replacement battery.

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily recalling certain batteries that were sold for use with some models of Latitude and Inspiron notebook computers. These batteries can short circuit, even when the battery is not in use, potentially causing them to become very hot, release smoke and possibly catch fire.

The recalled batteries were sold with the following models of Dell notebook computers:

Latitude CPiA
Latitude CPi R
Latitude CPtC
Latitude CPtS
Latitude CPtV
Latitude CPxH
Latitude CPxJ
Inspiron 3700
Inspiron 3800 (see label on bottom of computer).

The batteries were also sold separately, including in response to service calls. The batteries were shipped to customers between June 22 and September 15, 2000 (in North and South America) and between June 22 and October 4, 2000 (in Europe, the Middle East and Africa).

Please note only the described batteries are part of the recall and not the notebook computers themselves.

Please click on the link below for: A diagram and instructions for visually inspecting your battery to determine if it is part of the recall and how to safely return the battery; Instructions for draining battery power if you determine your battery is part of the recall.