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Tip of the Month: New Printers Should Be Registered for Warranty Coverage

Because the Laboratory no longer assigns DOE property numbers to printers, the devices are not logged into a central database. While this streamlines the acquisition, it also means that purchasers need to keep track of the purchase date and register the printer with the manufacturer to ensure coverage under the manufacturer's warranty. Without proof of when the printer was purchased, it may be difficult to obtain any needed repairs as part of the warranty. Most printers come with a 1-year warranty.

The Lab's Mac/PC Support Group provides factory-certified repairs of Hewlett-Packard printers. "For all other brands of printers, we will try our best, but may have limited success," said Charlie Verboom, desktop support manager for the Computing Infrastructure Support Department. "We have received calls concerning a number of other brands, but we don't have the volume to support training and certification of technicians who could repair them."

For more information on printer repairs, contact the Help Desk at X4357.