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Lab Now Offers On-Site Tektronix Printer Service and Repair

If you have a Tektronix printer which needs servicing or repair, the Macintosh/PC Support Group (MPSG) can help you. The group, part of the Lab's Computing Infrastructure Support Department, has set up an on-site service repair contract with Tektronix to provide warranty and service repairs for all Laboratory Tektronix printers.

To place a service request you can either call the Help Desk (486-4357) or complete a trouble ticket. You will need to provide the DOE and serial number of the printer, the model name or number, and a description of the problem. The MPSG will place the service call and coordinate the repair order to its completion.

Job charges will reflect labor, travel and parts (see details below). After the service call has been placed by MPSG, the average time to complete the job is 2-5 working days (Mondays through Fridays) depending on the nature of the problem and the availability of needed parts.