CIS Overview

Computing Standards

Software Info

Y2K Info

If you're having problems with your computer, help is just a phone call away. The Help Desk (dial H-E-L-P or 4357) is a single-point-of-contact for Lab employees to obtain computer support. The six-person staff resolves about 80 percent of all calls on the spot, and refers the more difficult problems to the appropriate specialty group. Calls are assigned tracking numbers and entered in a tracking system to ensure that the problems remain very visible until they are fixed. You can also submit a help request using the Help Desk web form at http://www.lbl.gov/CS/help.html