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Computing Infrastructure Support (CIS) Computing Support Request Computer Security Unix Services ISS Mercury Project |
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Desktop Problems? Who You Gonna Call? The Help Desk—4357 If you’re having problems with your computer, help is just a phone call away. Although the Help Desk (dial H-E-L-P or 4357) is a single-point-of-contact for Lab employees to obtain computer support and resolves about 80 percent of all calls on the spot, the six-person team is not set up as a do-it-all organization. If the staff can’t resolve the problem, their job is to write down a clear description of the problem and refer it to the appropriate specialty group. Calls are assigned tracking numbers and entered in a tracking system to ensure that the problems remain very visible until they are fixed. For problems that are likely to require a specialist to come out to your office, the request should be made using the Help Desk web form at http://www.lbl.gov/CS/help.html |
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